Frequently Asked Questions
Read direct answers regarding order status, postal transit times, material durability, and returns.
how to choose intimate items for beginners
Start with a compact silicone massager featuring intuitive button controls and a gentle botanical oil for skin hydration. Check that the device has a smooth, non-porous exterior and a manageable contour.
what is medical grade silicone made of
Medical grade silicone is a synthetic elastomer cured with platinum to ensure a non-porous, hypoallergenic surface. It contains no latex, phthalates, or chemical plasticisers that could leach onto sensitive skin.
how long does silicone battery last
Our rechargeable lithium-ion cells provide up to two hours of continuous vibration on a single two-hour USB charge. Keep the device charged every three months when stored to maintain battery health.
how to clean silicone intimate accessories
Wash the waterproof surface with warm water and a neutral, fragrance-free liquid hand soap after every use. Never boil the device or clean it with alcohol, petroleum jellies, or acetone solvents.
how to order and pay discreetly
Select your items online and choose either cash on delivery to hand payment to the courier or direct bank transfer. We do not process debit or credit cards, and your order reference remains completely generic.
what is your returns process
We accept returns within 30 days of delivery provided the item is unused, unopened, and sealed in its original hygiene packaging. Return shipping is covered by the customer unless the product arrives damaged or faulty.
Aura & Form